Refund and Returns Policy

Thank you for shopping with hogan-outlet-online.it.
We want you to enjoy a smooth and worry-free shopping experience. If something doesn’t go as expected, we’re here to help.

1. Eligibility for Returns

You may request a return within 30 days from the date you received your order.

To qualify for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) is required

Certain items cannot be returned, including:

  • Perishable goods
  • Personalized or custom-made items
  • Final sale or clearance items
  • Gift cards

If you are unsure whether your item qualifies, contact us at [email protected].

2. Return Process

To initiate a return:

  1. Email us at [email protected]
  2. Provide your order number, item details, and reason for return
  3. Our team will review your request and provide instructions

Please do not send items back without receiving confirmation from us.

3. Return Shipping

Depending on the reason for the return:

  • Customer responsibility for shipping cost
    (e.g., unwanted item, wrong size, changed mind)
  • hogan-outlet-online.it covers the cost if the item is defective, damaged, or incorrect

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

4. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time is typically 3–7 business days, depending on your bank or provider

Please note:

  • Shipping fees are non-refundable, unless the return is due to our error
  • Partial refunds may apply for items not returned in original condition

5. Exchanges

We offer exchanges for:

  • Defective or damaged items
  • Wrong item received

If you need an exchange, contact us at [email protected] and we will assist you promptly.

6. Order Cancellation

Orders may be canceled before they are shipped.
Once an order has shipped, it must follow the return process above.

7. Missing or Damaged Items

Please contact us within 7 days of delivery if:

  • An item arrives damaged
  • You received the wrong item
  • An item is missing from your order

Send your order number and clear photos to [email protected].

8. Contact Us

If you have questions about our return or refund policies, please reach out:

? Email: [email protected]
? Website: https://hogan-outlet-online.it

We are always happy to assist you.

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